Problem Statement

Building a custom Electronic Health Record (EHR) system is often a long, complex journey. Every healthcare organization has unique workflows, compliance needs, and integration requirements but the existing approach to building custom EHRs is slow and resource-heavy. Too often, building a solution takes far longer than expected, slowing down clinics and frustrating teams who simply want to focus on patient care. The gap is clear: healthcare teams need a faster, more flexible way to create custom EHRs without compromising on quality or alignment with their requirements.

Discovery & Insights

While talking to my physio, dentist, dermatologist, general physician, and even my chemist, I noticed a repeating pattern across clinics, hospitals, and diagnostic centers:

1. Patient information was always form-based.

   Whether on paper or digital, details like patient history, diagnosis, and prescriptions were entered into forms. The output usually ended up as:

   • A printed hardcopy
   • A handwritten evaluation
   • Or a digital record stored in the EHR under that visit

2. Most EHRs looked the same.

   Clinics and hospitals that had their own EHRs shared 80% of the same features:

   • Patient lists

   • Inventory management

   • Standard forms

     The only major difference? The forms changed depending on the specialty (for example, a dermatologist’s form vs. a dentist’s form).

3. Human errors made things worse.

   At one clinic, interns filled the forms incorrectly. My evaluation was halted, and I saw the doctor scolding the intern for missing details. It was clear — a system without guidance creates mistakes.

The Idea

From these insights, I realized: custom forms and guided workflows could solve this problem.

• Custom Forms:

  A drag-and-drop form builder during onboarding, where clinics can create their own specialty specific forms.

  • Some essential forms (like patient info, prescriptions, etc.) would be default and cannot be deleted.
  • Others can be customized as per the clinic’s needs.

• Workflows:

  To reduce errors, forms can be linked into step-by-step workflows with instructions attached.

  • When a workflow is started, the system guides the user through each form and step.
  • This reduces the margin for error and ensures no critical detail is missed.

• Roles & Permissions:

  Forms and workflows can be assigned to specific roles (doctor, intern, nurse, admin, etc.). This ensures the right person sees only what they’re responsible for.

• Customizable Subpages:

  While the main tabs (Dashboard, Patients, Inventory, etc.) remain fixed to maintain structure, subpages can be fully customized by each clinic to suit their workflow.

This way, the EHR isn’t just a one-size-fits-all product, but a flexible tool that adapts to different specialties and team structures without sacrificing reliability. More details on how this works will be explained in the later part of the case study.

Branding

The branding began with a simple thought: forms and workflows are like building blocks.

Individually, each block may seem small, but when combined, they create a larger system capable of running an entire clinic or hospital.

That’s where the name “Bloks” came from.

Logo: